To see the questions and answers of Odesk Office Skills Test, click Odesk Office Skills Tests Questions and answers .pdf
For whatever position you are seeking for in Odesk, you definitely need to take this test because it shows that you are good in management of your work. If you are seeking for a Virtual Assistant job, Data Entry job or Writer job, then this test is a must.
Revise on the syllabus of Odesk Office Skills Test which is:-
Office procedures, basic computer skills, basic office skills, office terminology
and interpersonal office skills. The purpose of this test is to assess one’s
ability to perform essential clerical tasks quickly and accurately. The tasks
are filing, checking and following directions
It takes 40 minutes to complete the 40 questions. At least
make sure that you don’t spend more than 2 minutes on one question. To ensure this it
important to revise before you start the test.
In order to succeed at almost anything in life, you need to
have managerial skills no matter what area or career you are in life. Having
managerial skills is important to every human being regardless of your other specialized
skills.
Though having a positive attitude is a very important virtue
in achieving success, you need skills that help you know how to deal with
others and this is what Odesk Office Skills Test is all about. Odesk Office
skills can also be applied outside the office environment because it teaches us
about being disciplined, kind, refined, wise and gentle.
- One should be able to speak clearly, persuasively, confidently and courageously to depict a good understanding of what you are handling to the others. This could mean a lot in any environment
- Another important skill is being able to write good grammatically correct, error-free English.
- Self managing of your time and resources is a very attractive knack in any area of life. Being able to think and make the right decisions at the right time is paramount, which in essence may work together with good accounting skills to help one analyze issues properly.
- Being able to work in a team and to respect other people who may be different is important
Wishing you the best as you sit for the Odesk Office Skills Test
Question one
When you are
introducing a woman and are unsure of her marital status, which title should
you use?
a.
Ms
b. Miss
c. Mrs.
d. Madam
e. None
of the above
Question two
According to
standard filing conventions, in which order will the following three documents
be filed.
Dr. Jones’s
Office, Doctor at sea, Doctor come quickly
a. Dr.
Jones’s Office, Doctor at sea, Doctor come quickly
b. Doctor
at sea, Doctor come quickly, Dr. Jones’s Office
c.
Doctor come quickly, Dr.
Jones’s Office, Doctor at sea
d. Dr.
Jones’s Office, Doctor come quickly, Doctor at sea
Question three
In my office
or business, what does the “opportunity success rate’ refer to?
a. The
success of a business in dollar value minus he dollar value of previous
attempts to make it a success
b.
The number of won
opportunities as a percentage of the number of almost won opportunities
c. The
number of lost opportunities as a percentage of the number of almost won
opportunities
d. The
opportunity costs divided by the so-called sunk costs
Question four
What is a
‘mouse potato’ (a comic phrase in an office environment)?
a.
The equivalent of a
couch potato, but in terms of using a computer – i.e. someone who spends all
their time at a computer.
b. A
virus or other harmful computer bug. Such as a ‘Trojan horse’
c. An
office ornament that workers place on their desks to keep them motivated during
office hours
d. b
and c
Question five
When a
client visits the office and arrives early, what does office etiquette required
you to do to handle the situation?
a. If
you are free, allow the meeting to start early
b. Take
their coat, offer them something to drink, and tell them you won’t be a moment
c. Try
and meet them as soon as possible
d.
All of the above
Question six
What does
the CTRL+V shortcut accomplish in Word 2007?
a. It
makes the selected text appear in bold
b.
It pastes the text that
has already been copied
c. It
converts the selected text into the next larger size of the same font.
d. It
applies italic formatting to the selected text
e. All
of the above
Question seven
Which of the
following are not recommended when trying to improve working with others in an
office environment?
a.
Talking when others are
talking and listening only occasionally
b. Being
as consciously helpful as possible, and offering practical solutions
c. Changing
the printer ink or cartridge when it runs out
d. None
of the above
Question eight
What is the
best practice for ensuring that sensitive material to be destroyed does not
leak out of the company building?
a.
Always encrypt on
computer disk, and shred any hard copies
b. Shred
hard copies, save onto the file
c. Burn
hard copies, save only once to the file
d. E-mail
documents at colleagues, and then close the s-mail browser
Question nine
Which of the
following are the most important components of good interpersonal office skills?
a. Effectively
translating and conveying information
b. Being
able to accurately interpret other people’s emotions
c. Calmly
arriving at resolutions to conflict
d. Avoiding
gossip and being polite
e.
All of the above
Question ten
Which of the
following are commonly used computer web browsers?
a. Mozilla,
Guardian, Website, The times of London, MSN
b. Expedia,
Opodo, Student Universe, Godzilla
c.
Chrome, Explorer,
Firefox
d. Google,
MSN, Yahoo, Ask
Question eleven
What is the
benefit of e-mailing documents rather than always providing hard copies to
individuals?
a. There
is no benefit except that people can delete them more easily.
b. The
documents can potentially be edited online and re-circulated.
c. The
documents can be electronically forwarded, which saves stationery that may
otherwise be used.
d.
B and c
Question twelve
Traditionally,
approximately how many pages should a business CV or resume have?
a. 1-3 preferably 2
b. 1-5
but usually -3
c. Just
1
d. Exactly
2 and a half, and never more or less
e. All
of the above
Question thirteen
What are the dimensions of an
A4 size sheet of paper?
a. 216 mm X 279 mm
b. 220 mm X 310 mm
c. 215 mm X 295 mm
d.
210 mm X 297 mm
Question fourteen
What does ‘Class A office
space’ commonly refer to?
a. Office space on former sites
of class A drug offenses.
b. The lowest quality office
buildings in a given area.
c.
The highest quality office space available in a given area.
d. The highest quality office
space for the least price.
Question fifteen
What does
Administrator generally handle in an office environment?
a. Paperwork
and account.
b. Specifically,
the hiring of new management and middle management
c. The efficient day-to-day running of the office with regard to
company files, communication, management of jobs such as overseeing hiring and
firing and human resources etc.
d. Ensuring
that the infrastructure of the building is regularly cheeked and modernized
Question sixteen
What is the
normal length of notice period for quitting job in most professional offices?
a.
Either 2 weeks or 1
month
b. 2-3
months
c. 1
week
d. Up
to 3 months or longer
e. None
of the above
Question eighteen
What does
the ‘glass ceiling’ refer to in a business context?
a. The
internal ceiling above the boardroom, whether it is on the top floor or not
b. The
roof of the company building frequently constructed from glass to optimize the
company’s public status for the surrounding area
c.
The upper level of
senior management or company executive positions which is traditionally hard to
break through for example for women and/or minorities
d. The
imaginary level above the CEO at which the company profits skyrocket
Question eighteen
What is an
office ‘memo circular?
a. simple message delivered by email or hard copy sent to all
office staff updating everyone on new office procedures
b. circular
shaped memo
c. letter of intro by potential new client
d. complaint letter to CEO circulated and signed
by entire company staff
Question nineteen
What is
‘commodity value,’ an important business term of relevance to most office
environments?
a. The
value of all the office hardware, including computers and furniture.
b.
An economics term
meaning the intrinsic value under optimal, often free market conditions, of the
product the company sells or manufactures.
c. The
value of common decency between employees of a given office
d. The
cost in petty cash of all company expense dinners in a given month.
Question twenty
What
information would the petty cash register contain?
a. Details
of expenses on account of the administrative staff
b.
Details of small
expenses related to the running of the office
c. Details
of expenses on account of electricity and water bills
d. Details
of expenses worth less than $80
Question twenty one
What common
injury can result from too much concentrated typing over too little amount of
time
a. Leg
injury
b. Broken
neck
c. Blue
hands
d.
Repetitive strain injury
e. All
of the above
Question twenty two
What is very
important to remember to do when entering an office business meeting at any
level, especially when clients are there?
a. Bow
slight before your superiors or company executives
b. Take
the coats from clients and drape them over your arm during the meeting
c. Turn
OFF all cell phones, pagers and other electronic devices
d. Turn
ON all cell phones, pagers and other electronic devices
e.
a and c
Question twenty three
Which of the
following activities could possibly infect your computer with virus?
a.
Installing pirated
Software from a CD
b. Downloading
games and songs from the internet
c. Booting
your computer with a ‘write protected floppy disk’
d. All
of the above
Question twenty four
When
replying to an e-mail who you place in the cc: line and who in the bcc: line?
a. A
person you wish to openly inform goes in the cc: line, and the same person in
the bcc: line.
b. A
person you wish to openly inform goes in the bcc: line, and the same person in
the cc: line
c.
A person you wish to
openly infirm goes in the cc: line, and the person you wish to read the e-mail
but without the knowledge of either the recipient or the person in the cc:
line, goes in the bcc: line.
d. A
person you wish to openly inform goes in the cc: line, and the person you wish
to read he e-mail without the knowledge of the recipient, but with the
knowledge of the person in the cc : line, goes in the bcc: line.
Question twenty five
Which of the
following file formats relate to a graphic file or scanned image file?
a. JPEG
b. VBP
c. HTML
d. GIF
e. a and d
Question Twenty six
What is a
‘golden handshake’?
a. The
welcome to the building of a new CEO
b. The
last day in the office before the holidays.
c.
The common usage for a
generous employment severance package when an executive loses his or her job
through restructuring, redundancy or a scheduled retirement.
d. The
common usage for a series of re-hirings of past employees
Question Twenty seven
You are
asked to call up senior executives of your company located in different
continents to inform them about the proposed dates for an international sales
meeting. What is the best time to call them up?
a. During
the call recipients’ office hours
b. After
your office hours
c. During
your office hours
d.
Between 9.00 A.M. and
5.00 P.M.
e. Any
of the above
Question twenty eight
What are the traditional
office hours in the western world, now much more flexible, though still adhered
to in most offices?
a.
9 AM – 5 PM
b. 6 AM – 6 PM
c. 8 AM – 7 PM
d. 10 AM – 8 PM
e. None of the above
Question twenty nine
What does
the abbreviation CEO stand for?
a. Company
Executive Office
b. Communicate
Especially On
c. Corporate
Exact Office
d. Cheat
Every One
e.
Chief Executive Officer
Question thirty
What if the
best way to handle an angry colleague or client with a complaint?
a.
Listen to their
concerns, and calmly but firmly explain what you are able to do, offering other
solutions and options.
b. Show
a little anger as a way of evening out the situation
c. Shout
back, and then, later in the day, find a place to sulk, or tine to complain to
your own boss.
d. Listen
to their concerns, politely explain what you are able to do, and if they
insist, shout back your own concerns complaints.
Question thirty one
What is the
person in charge of administering an office commonly called?
a. Office
Assistant
b. Full-time
Manager
c.
Office Manager
d. CEO
e. None
of the above
Question thirty two
Your
computer is not printing and a technician is not available, so you perform the
following activities to investigate the problem, which order should you take
these up?
1 . See if
the printer cartridge is finished
2. See if the printer is switched on
3. Try to
print a test page using the printer self-test
4 .Try to
print a test page from windows
5. See if
the printer is properly attached to the computer
a. 5,
4, 3, 2, 1
b. 3,
2, 1, 4, 5
c. 3,
5, 4, 1, 2
d.
2, 3, 1, 5, 4
e. 3,
1, 5, 2, 4
Question thirty three
You realize
that the computer in your office is getting a lot of spam and unwanted e-mails.
What should be your first action to stop these emails?
a. E-mail
the Regulatory Authority in charge of stopping spam in order to complain
b.
E-mail the source of the
emails asking them to stop them
c. Call
over a computer expert to solve the problem
d. Look
for a Remove From Mailing List link in the email
Question thirty four
What is considered bad manners when greeting business
visitor to yr office?
a. Remaining
seated while visitor introduces himself
b. Not
shaking hands but simply saying hello
c. Shaking
hands from the shoulder rather than the elbow
d. Shaking
hand with gloves on or forgetting to smile
e.
All of the above
Question thirty five
Which of the following are proven methods of improving
office skills?
a. Smiling
and being appreciative of others, especially the clients
b. Actively
listening to, even humoring people at times
c. Looking
to resolve conflicts and bringing people together
d. Conveying
what is expected in return as an appropriate response, and avoiding ambiguity
e.
All of the above
Question thirty six
What two kind of printers are commonly in use in most
offices
a. Industrial
and private
b. HP
and Brother
c.
LaserJet and inkjet
d. Black
and white color
e. None
of the above
Question thirty
seven
What is ‘outsourcing’?
a. Working
outside the office, often from home.
b. Freelancing work to workers outside the office building,
often to foreign workers for cheaper labor costs.
c. A
form of half working from home, half at the office.
d. Leaving
work early.
Question thirty
eight
What is the appropriate response to discovering the printer
is out of ink?
a. Force
the printer to deliver
b. Walk
away and tell a fellow office worker, hoping he or she take responsibility
c. Leave
it to the next person
d.
Replace the ink if the
cartridge is available otherwise follow the office procedure for replacing or
ordering the cartridges.
Question thirty nine
Which of the following is the correct response when you are
dealing with a client, and your boss enters the room?
a.
Smile, stand up and
politely introduce the client
b. Stand
up and salute, standing to attention.
c. Keep
sitting down, but look up without smiling.
d. Keep
discussing business until your boss politely interrupts.
e. A
and d
Question forty
What is flexi-time?
a. core
period of the day when employee must be at work
b. feeling
when time slows dons or speeds up at certain time of the day in office
environment
c. flexible use of personal office hours e.g. working an hour
earlier one day in order to leave an hour earlier another day
d. occasional
moving hands on the office clock so everyone can go home early now and then,
bringing an alarm clock to work that rings at the end of the day and lunchtimes
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