How to Pass Odesk Telephone Etiquette Test 2012 - Free Questions and Answers

About Odesk Telephone Etiquette Test

You have been provided with 35 minutes to complete 35 multiple choice questions.
If you are not happy with your scores, you can retake the test after 30 days waiting period.

Odesk Telephone Etiquette Test Syllabus

• Interpersonal Telephone Etiquette
• cell Phone Etiquette
• Positive Telephone Techniques
•  Negative Telephone Techniques

Odesk Telephone Etiquette Test Free Questions and Answers

Question 1:When you addressing a woman and are unsure of her marital status, which of the following titles should you use?
a. Ms.
b. Miss
c. Mrs.
d. Mr.
e. None of the above

Question 2: What will happen if you waffle, mumble or speak generically to your listener?
a. The message many not be understood correctly, and confusion may occur
b. He or she will lose attention and generally reflect poorly on the caller
c. You make the job of communication harder for both of you
d. They will probably have to call you back to clarify what is expected
e. All of the above

Question 3:Why is it not advisable to take you cell phone into an important business meeting ?
a. It is rude if it rings and you are with a client or it rings during an important company meeting, especially if you answer it
b. Someone else may need to use your phone in the office, and if you take it in, he or she won't have it
c.The opposite is true - never be more than 5 paces from your phone, and always keep it one.
None of the above

Question 4:Which of the following is not an active listening word that will let the party know that you are attentive to their phone call?
a. "Yes"
b. "What?"
d.. "Great"
e. "I see"

Question 5:Which of the following sentences re appropriate when you are asking for somebody on the phone?
a. Yo, Mr. Jones
b. Hello, could you please connect me to Mr. Jones?
c. Get me Mr. Jone, Please
d. Good morning, I was wondering if I could speak to Mr. Jones?
e. b and d

Question 6: How can you convey to your listener that you need to discuss sensitive issues over the phone, such as exchange of personal and protected information?
a. Tell them you will fax the details
b. Tell them you will email the details, although it might be by unsecured e-mail
c. Confirm with them which it is okay to discuss such issues before discussing them
d. Avoid these discussions at all cost on the telephone

Question 7: What is a 'cell phone tag"?
a. a playground game where kids chase each other and 'tag' the next person who then chases the other kids.
b. A series of missed calls between two people, whether calls are returned but again the person is not available, are said to be 'playing cell phone tag.'
c. The price tag on a cell phone in a shop, whether used or new.
d. The clip inside the phone that can be replaced, or transferred between compatible networks.

Question 8: Why is "Privacy' considered one of the 7 Pillar of Telephone usage, and generally important when making calls?

a. It makes the call important and secure to both parties, especially when it is a business call.
b. People like things to be private and secretive- it makes them feel special, like they are tricking the world
c.It's no - privacy should always be secondary to communication and letting everyone know as much as possible
d. The information is damaging if leaked into the wrong hands, especially in the case of financial or legal decisions
e. a and d

Question 9: Which of the following is considered polite if you have an interruption while speaking to a caller?
a. excuse me for a moment, please, I will be back in a matter of seconds. Is that okay?
b. Wait 5 minutes, will you
c. Got to go - I'll call you back later
d. Wait there, I'll be back

Question 10: Which of the following is the most dangerous use of a cell phone and should be avoided at all costs?
a. Taking you cell phone on a bungee jump
b. Taking your cell phone up a mountain
c. Taking your cell phone underwater, even if it is switched off
d. Dialing and driving, or speaking on your phone without use of a hand-free device while behind the wheel or operating machine

Question 11:Which of these factors does not need to be considered before you make a phone call?
a. The person whom you're calling.
b. The purpose o your call
c. A brief joke to break the ice
d.  The best time to call
d. None of the above

Question 12: Which information is not necessary for you to leave on your personal voice-mail message?
a. Your name
b.The reason why you are away from the phone
c. Your Social Security Number
d. Your number 
e. All of the above

Question 13: You should smile when you're on the phone, as it can have which of the following effects?
a. It is an urban myth and has no real effect - the person cannot see you.
b. It transfers into your tone of voice and can make the call more appealing.
c. The caller can detect your grin, but not always positively.
d. The receiver may decide to plug in a webcam as a result of detecting your smile telepathically.
e. None of the above

Question 14: If your business call to someone is unexpected, what should you do?
a. Tell them the purpose of your call and ask them to call you back at their convenience
b. Leave a message on the voice mail or with the receptionist and ask them to call a their convenience.
c. Email them and ask what the right time for calling would be
d. Do call them, but first ask if they have time before proceeding with the call.

Question 15: What is a good way to begin a business call to a person whom you do not know, and who is not expecting the call?
a. Just begin talking business, he or she will realize soon enough
b. Interweave what you are talking about with who you are, and the message will be crystal clear.
c. Spend 5 minutes introducing yourself before getting tot he point - it will save time later.
d.  A simple introduction followed by a sentence or two not only show good phone etiquette, but allow the receiver to set the forthcoming information in context.

Question 16: A company employee call the help desk of an Internet service provider to report that the speed of the Internet is below the promised speed. Which of the following should the person not do first?
a. Ask the customer for his or her social security number
b. Disagree with the customer
c. Promise that the Internet speed will be double the originally promised speed
d. Hang up the call, or transfer the call without saying to where
e. All of the above 

Question 17:Which of the following is a good idea to keep with you at all times on the phone?
a. Your lunch
b. A pen and some paper
c. Safety pins or staples
d. An additional caller to overhear the call
e. All of the above

Question 18: What does 'screening your calls' mean?
a. choosing which calls to answer, and which not to answer, based on the name or number (or absence of a number) that shows up when to receive the call
b. Applying a safety cover to your cell phone, often a transparent plastic cover called a 'screen.'
c. Making a list of all the calls you've received in the last month in order to calculate if your cell phone bill is accurate or not
c. Deleting all the missed calls, received calls and dialed numbers from your cell phone.

Question 19:You should not talk about personal issues on a business call until you have established a personal relationship with your business contact.
a. True
b. False
c. Irrelevant issue for cell phones
d. You should always personalize the call before talking business, even if just telling a joke.
e. None of the above

Question 20: During the course of your work, you answer a telephone from an angry customer who has a lot to say. How would you deal with the situation.
a. Simply say "sorry  I have said whatever I could" and hang up.
b. Raise your voice and try to reason with the customer.
c. Ask your co-worker to handle the call.
d. Ask the customer to call again after some time, and be prepared with your answers the next time or he or she calls.
e. Patiently listen until the customer has made his or her extensive complaint, and then begin to reason with him or her.

Question 21:Which of the following are considered skillful techniques for someone learning how to use a complicated telephone system?
a. Learning all the numbers from 0-9, and various combinations for their use when dialing.
b. Knowing when to cut someone off, transfer them, drop the call, or otherwise pretend there is interference on the line
c. Using the switchboard, keeping people on hold, transferring calls, recording calls, and generally dealing with multiple callers.
d. a and b
e. All of the above

Question 22:  From the list below, which are the most important techniques for a positive telephone exchange?
a. Speaking clearly and politely throughout the exchange and dealing succinctly with the business concern.
b. A friendly start to the call, getting the information across as rapidly as possible, followed by making sure the information is accurate as a secondary concern
c. Trying to get through the call and onto the next user
d. Exchanging business secrets that may or may not help each other's company (but are good stories), followed by dealing with the current business decision, an ending the call firmly.

Question 23: When is it acceptable to use the 'silent' mode on your cell phone?
a. When you do not want to disturb others around you
b. When you are expecting an important call and do not wish others to be interrupted
c. When you wish to be notified by your phone without it ringing and alerting everybody in the room, or wherever your are.
d. When you wish to attend a meeting or a public event, but still wish to know when you have been called or received a voicemail or text message.
e. All of the above

Question 24: Which of the following is probably the worst way to end a business call?
a. "Don't call us, we'll call you."
b. "Thanks for your time. Not."
c. "See ya in the next life."
d. Just hand up
e. They are all equally bad

Question 25:You have to call up senior executives of your company in different countries to inform them of the proposed date of an international sales conference. What is the best time to call them up?
a. During your of ice hours.
b. During the call recipient's office hours
c. Between 9.00 A.M. and 5.00 P.M.
d. After your office hours

Question 26: At what time during the day should you try not to make business calls?
a. 7 a.m. to 9 a.m.
b. 7 p.m. to midnight
c. 1 p.m. to 3 p.m.
d. 3 p.m. to 5 p.m.
e. a and b

Question 27:Why is it always good to particularize your intention behind the call?
a. It makes the communication clear, and is polite too - do not assume the receiver understands why you are calling them and what you expect of them.
b. It isn't, and can be pedantic. It is better to assume that the listener has some degree of intelligence.
c. Let the caller make assumptions, otherwise it would be rude to specify details.
d. It show them you are the boss

Question 28:Which of the following is important when handling a business client with whom you might have a long-term relationship?
a. Make sure all the clients needs are satisfied, i.e. ensuring that you follow up on their concerns and actually getting back to them..
b. Seeing that their first concern is met, and then letting the call end.
c. Asking if your can call them back if you are busy, albeit with lunch.
d. Complimenting them for their choice of business partner, rather than dealing with their concerns.

Question 29: Why should you generally not answer your business phone on the first ring?
a. It is considered rude
b. You don't look busy enough
d. It can catch the caller off-guard
d. You should let the phone ring through to your voice mail so you can talk at a time convenient to you.
e. None of the above

Question 30: Which of the following is the most polite and most sensible way of handling your cell phone, when at a public performance?
a. Turn the phone off as a rule, followed by 'silent mode' if really necessary.
b. Place on 'silent,' even if you don't expect any calls, as you may have to answer one.
c. Keep the phone on, but the volume turned down.
d. Leave your phone at home

Question 31:Which of the following is accurate in terms of how you should use your cell phone in public?
a. Talk as loudly as you like - some calls are important and more important than your surroundings.
b. Use your cell phone sparingly in public, and a low volume. People should have the option of not listening to your call
d. If you get upset at the call, don't feel the need to restrain from screaming into the phone or throwing it against a wall
e.  Whisper, even if the receiver cannot hear you properly, as you should never talk at a reasonable volume, even in public

Question 32: Which of the following should be considered while leaving a voice mail message?
a. Leaving a message that is short and to the point.
b. Being polite and giving a sense of what is expected in return.
c. Leaving as much information as possible, relatively briefly.
d. Speaking clearly and succinctly
e. All of the above

Question 33: How do you speak to someone in a business relationship whom you do not know well?
a. Try and discuss personal matters as it will help you to get to know them- ask about their family, weekends, hobbies.
b. Keep the conversation polite but business-like, as professionalism is important at all time, until you know them better.
c. A combination of jokes and business commands.
d. Grovel a little bit, so they can feel powerful in the business relationship.

Question 34: Which of the following is commonly regarded as a cell phone nuisance that could be toned down or otherwise discarded?
a. Having stickers all over your phone.
b. Having a dangling key chain
c. Having a loud and annoyingly musical or distracting ringtone that you let play for several extra seconds before answering the phone.
d. Having  a brightly colored phone that lights up when it rings
e. None of the above

Question 35:Why is it not a good idea to always leave a lengthy voice-mail message?
a. The message can be truncated, and therefore not communicated properly.
b. The message may experience a long delay in reaching its destination
c. Part of the message may become scrambled and be harder to hear
d. There is risk of the message not being recorded at all, as it is a greater challenge for cell phone recording technology
e. All of the above

 Please send in your comments about the answers. Thanks.

How to Put a Form in your Blogger's Blog Contact Page Using Google Docs

List down the Fields to use

We are going to create a form using five fields fields:

• Your Name:
• Your Email:
• Your Website:
• Your Message:
• Country:

You can customize the fields to fit your requirements.

Step-to-step process of using Google Docs to create a form

1. Log in too Your Google account i.e. g-mail
2. Click Even More at the top
3. Select Docs
4. click Create button at the top of the left sidebar
5. Select Form
6. A form with two form fields appears
7. Add a title and description for your form - These will not be displayed on the form. To add title, you have to delete the 'untitled form". To put description, use the text box immediately after  'Untitled form' filed
8. For the first form element, use the Question Title, Your Name. Leave Help Text Field empty and the Question Type as text. Tick Make this a required question. Then click Done.
9. On the second form element, use the Question Title, Your Email. Leave Help Text Field empty and the Question Type as text. Tick Make this a required question. Then click Done.
10. For the third form element, click Add Item. Select Text. Use the Question Title Your Website:. Leave Help Test field empty and the Question type as test. Do not tick Make this a required question. Then click Done
11. For the forth form element. click Add Item. Select Paragraph. Use the Question Title Your Message:. Leave Help Test field empty and the Question type as test. Do not tick Make this a required question. Then click Done
12. For the fifth form element, click Add Item. Select Text. Use the Question Title Country:. Leave Help Test field empty and the Question type as test. Do not tick Make this a required question. Then click Done
13.  Click Save at the top
14. To view your published form click the link at the bottom of your form or by going to Form, then selecting Go To Live Form. The URL for your published form contains the form key as a string. For example mine is https://docs.google.com/spreadsheet/viewform?formkey=dDlRbDd1NnhvaXFTMzB2TXZicFdEckE6MQ#gid=0
15. To embed the form to your blogger blog, Click More actions, and then select Embed
16. Copy the code that appears and paste it in your contact page at the location you want it to appear. You must be in HTML mode to do this; not in compose mode.

All the best. If you encounter any problem, please let me know. I am willing to help.

How to Make Money Online by Putting Kontera In Your Blogger Blog

Making money online is not a bad thing, but it very fulfilling to blog for passion and not for money. You can implement Kontera in your blog in just few minutes. Kontera is a very effective program and I recommend it to you. You have to put into consideration that different money making programs perform differently in different blogs because of many reasons which I won't cover in this post.Therefore, the best thing to do is to try and see how it works with your site. Remember, that patience pays.

Registration

• Log in to www.kontera.com/publishers/signup
• Click Publisher Sign up
• Fill in the publisher application form. The details needed are
•  Site URL
• Site category
• Site language
• Monthly Pageviews
• First name
• Last name
• e-mail, which will be used as your username
• password
• Below the confirm password is the license agreement which you can download or print
• Ensure that the following check-boxes are ticked: -
• ' I will not place the Kontera tag on sites that include incentives to click on ads' check-box
• 'I will not place the Kontera tag on sites that include pornographic on my site' check-box.
• 'I agree that I will not click on the Kontera ads that I serve on my site' check-box
• Tick the check-box, I accept Kontera's Terms of service'
• Enter the Captcha as shown on the box
• Click Create Your Account

A  message appears that your application has been successfully submitted and informing you that you will receive  verification email in your email account.

Activating your account

To activate your account and fill your account information:-

• Log in to your e-mail account, open the mail from Kontera. Click the link provided
• Click continue
• Along the line “To pick up your Kontera tag, please click here”  click Click here
• Fill in your account information. The details are:
• First name
• Last name
• Street Address 1
• Street Address 2
• City
• Country
• State
• Zip code
• Phone number
• Then click Next

Getting  your Kontera Tag

You have to select your platform. The platforms includes; Website, Wordpress, blogger, Joomla and Drupal

• Since you are using blogger platform, choose blogger 
• Click Kontera it.
• When you click Kontera it, another page will appear, where you will have top select the  blog's URL; in my case it odesktestsguide
• Input the Title; in my case I typed Kontera Ads.
• Immediately after this is the edit content and the edit template codes which you can expand to see their contents. Click Add widget button to add the code to your blogger blog.

After placing the tag in your blog it take up to 24 hours for Kontera systems to update and for the Kontera In-Text ads to appear on your site.

At this point no further action will be required as Kontera’s self learning algorithms will analyze your blog’s pages each time they load to serve the highest paying and most relevant ads for your blog.

How to Pass Elance Search Engine Optimizaion (SEO) Test 2012 - Free Questions And Answers

About Elance Search Engine Test

This test has 40 multiple choice questions in which you are expected to finish in 40 minutes. You will have to answer at least 60% of the questions correctly in order to pass.Once you click next, there is no going back for the previous question - forward ever backward never policy. When you finish your test, your scores are displayed on your profile, but you can decide to hide them  or even delete them if you wish.

Elance Search Engine Test Syllabus

• Working with Meta Tags
• SEO Techniques
• Google Search Technology
• Keyword Selection and Optimization Strategies
• Link Popularity and Linking Strategies
• The Search Engines Industry
• Search Engines and Directories

Elance Vs. Odesk Search Engine Optimization Test
Preparing for Elance test is almost the same as preparing for Odesk test because the questions in these test resemble except for the following questions. I do not like repeating myself and so I have not put those questions that are also in the Odesk. Please click How to Pass with 100% your oDesk Search Engine Optimization Test (SEO) Test to see the remaining questions 19-40. Beware that these tests are usually dynamic and you will find that they change every now and then. 

Elance Search Engine Optimization Test Free Questions and Answers

Question 1

______________ is usually the best web page to get linked to while receiving a themed in-bound link from another website.

a.The sitemap

b.The contact page

c.The home page

d. The page which you would like to improve In the search engine rankings

Question 2

What is the function of “indexer” part of the Google search engine?

a.It helps to retrieve web pages from the world wide web

b. it helps to gather information from other search engines

c. it helps to sort the documents that Google has retrieved

d. it helps to generate meaningful results based upon the user’s search term

Question 3

Which of the following factors does Google take into account while assessing whether or not a website is an authority website?

a.The frequency with which the content of the website is updated

b.the number of web pages containing relevant information on the main theme of the website

c. The number of in-bound natural links related to the website’s theme (or keywords)

d.None of  the above

Question 4

Are RSS/Atom feeds returned in Google’s search results?

a.Yes

b.No

Question 5

Some words, when followed by a colon, have special meanings to Yahoo. What is performed by the link: operator?

a.It shows all the outbound links from the URL

b.It shows how many pages of the site Yahoo is pointing to

c.It shows all the pages that points to that URL

d.It shows URLs with broken link

Question 6

Google displays up to _________ character of a webpage’s Title Tag

a.56

b.60

c.70

d.80

Question 7

Which of the following statements regarding website content are correct?

a. If you have two versions of a document on your website, Google recommends that you only allow the indexing of the better version

b. Linking to a page inconsistently does not affect the way Google views the page/s. Examples of inconsistent linking could be http://www.go4expert.com/page/ and http://www.go4expert.com/page and http://www.go4expert.com/page/index.htm.

c. Syndicating your content could lead to Google viewing the material as duplicate

d. Placeholders for pages which do not have content are never viewed as duplicate content by Google

Question 8

What is the most likely time period required for getting a Google page ranking?

a.1 week

b. 3 weeks

c. 1 month

d. More than 3 months

Question  9

Which search engine technology prevents a website from appearing in numerous top  positions in the search engine result pages

a.clustering

b.normalizing

c. sifting

d. combing

Question 10

How are the site maps important for the search engine optimization process?

a.Site maps help the search engine editorial staff to quickly go through a website, hence ensuring placement

b. Google gives credit to the websites having site maps. The Googlebot looks for the keyword or title “Site Map” on the home page of a website

c. Site maps help the search engine spider pick up more pages from the website

d. None of the above

Question 11

What will the following robots.txt file do?

User-agent:Googlebot

Disallow:/*?

User-agent:Scooter

Disallow:

a. It will allow Google to crawl any of the dynamically generated pages. It will also allow the altavista scooter bot to access every page

b. It will disallow Google from crawling any of the dynamically generated pages. It will also disallow the altavista scooter bot from accessing any page

c. It will disallow Google from crawling any of the dynamically generated pages. It will allow the altavista scooter bot to access every page

d. None of the above

Question 12

Do search engines such as Google detect unnatural linking patterns by checking the Class CIP address of the page where the link to the website originates?

a.Yes

b.No

Question 13

Which of the following facts about Alexa are correct?

a.Alexa provides free data on relative website visitor traffic

b.Alexa and Quantcast provide information on visitor household incomes

c.Alexa is biased towards US based traffic

d.Quantcast only tracks people who have installed the Quantcast toolbar

Question 14

A Hallway Page is used to:

a.Attract visitors from the search engines straight onto the Hallway Page

b.Organize the Doorway Pages

c.Help people navigate to different Doorway Pages

d.Enable search engine bots to index the Doorway Pages

Question 15

Which of the following statements about FFA pages are true?

a.They are greatly beneficial to SEO

b.They are also called link farms

c.They are paid listings

d.They contain numerous inbound links

Question 16

Why is it a bad idea from the SEO perspective to host free articles and write ups that are very common on the Internet?

a.Because they will not lead to fresh traffic

b.Because you could get penalized by search engines for using duplicate content

c.Because you will not get the benefits of proper keyword targeting

d.Because people could turn up claiming copy right infringement

Question 17

Which of the following activities could be looked down upon by Google as per their quality guidelines?

a.Using automated website submission software

b.Loading pages with irrelevant links

c.Intentionally adding keywords to the TITLE tags and ALT attributes

d.Registering misspellings of well-known websites

Question 18

If a website's search engine saturation with respect to a particular search engine is 20%, what does it mean?

a.20% of the webpages of the website have been indexed by the search engine

b.Only 20% of the pages of the website will be indexed by the search engine

c.20% of the websites pages will never be indexed

d.The website ranks in the first 20% of all websites indexed by the search engine for its most important search terms

How to Pass Elance Email Etiquette Test 2012 - Free Questions and Answers

About Elance Email Etiquette Test Syllabus

This test consists of 35 questions to be completed in 35 minutes, and there is a clock at the top of the test window showing you the remaining minutes. You can retake the test after 14 days waiting period. You can retake the test as many times as you want.

But my advise is that you should try to manage you time wisely so that you do not spend a lot of time on tests, and then lack time to do the contracts work or projects. Just learn the balancing strategy and you are good to go.

In order to pass the test you will need at least 60% of the questions answered correctly.

After you finish the test you receive your score and it will be displayed on your profiles. You can decide to delete or hide the skill, it all depend on your preferences.

Elance Email Etiquette Test Syllabus

• Interpersonal Internet Etiquette
• Technical Internet Etiquette
• Technical E-mail Etiquette

 Elance Vs. Odesk Email Etiquette Test 

Imagine, this two tests are the same except for these questions that I noted are different. To avoid repeating myself in this blog,  please access the rest of the questions at Odesk Email Etiquette Test Free Questions and Answer and you will be ready to sit for the test.

Elance Email Etiquette Test 2012 Free Questions and Answers

Question 1
Which of the following is not a good practice for reacting to virus hoaxes and chain letters?
a. Forwarding them to your fiends, as often advised by the e-mail hoax itself.
b. Discarding or deleting them immediately
c. Considering them, and allowing them to send to your entire contacts list, for other people to decide  about their authenticity
d. Printing them out and sending hard copies to a local Internet watchdog or awareness group

Question 2
If you are chatting with someone via the instant messenger and text 'BRB', what have you said?
a. Been Ready Buddy
b. Been Really Busy
c. Being Really Busy
d. Be Right Back

Question 3
Which of the following is the best explanation of 'netiquette'?
a. Electronic netball practice
b. An abbreviation for 'internet etiquette' or even 'ethics on the net,' the correct way to interact in an online setting
c. Networking expertise, especially when off-line
d. Online chat-rooms for sophisticated Mac and PC users

Send in you comments of what you think about the answers