Odesk Email Etiquette test has 35 Questions that you will be required to complete in 35 minutes. To pass this test, get yourself acquitted with the following topics first. Then when you are confident enough sit for the test. You can always retake the test after 30 days waiting period.
Odesk Email Etiquette Test Syllabus
Interpersonal Internet
Etiquette
Technical Internet Etiquette
Technical E-mail Etiquette
Interpersonal E-mail
Etiquette
Basic Email netiquettes
1.
Being brief and straight
to the point is a plus during email communication. Personally, I don’t like
reading long emails because I am usually a busy person. I enjoy reading emails
expressed in few words. Don’t beat about the bush when trying to explain a
point – it is time consuming and uncalled for. Using short paragraphs and sentences is recommended. Long mails are usually ignored.
2.
When writing
anything to be transmitted electronically, always use proper spelling, grammar and punctuation for it creates a striking impression about your
company. It also makes the message clear and easy to understand. It is
recommended that you read your email again before sending it for mistakes.
3.
When responding to
business emails, be fast. Responding to
emails within 24 hours is acceptable and it shows how efficient and prompt
you are in your business. That is a good sign to prospective clients
4.
When sending
large attachments, ensure that you compress
the large files so that you don’t create
a blockade in recipient’s email system. Always scan
files
before sending it in order to ensure that you do not infect
your recipient’s computer or network with viruses.
5.
Do not write in
capitals as it is presumed as shouting or
yelling, which is irritating
6.
When replying to
an email, always include the original mail in your mail by clicking reply instead of new mail. Doing
this reminds you of the progression of your conversation with the
other person since you are able to see latest message and the previous
messages.
7.
Avoid use of abbreviations
and emoticons because your recipient might
not understand
8.
Do not overuse cc:,
reply to all and priority option. Avoid words such as URGENT and IMPORTANT in your email or subject line. Only use these features when it is really necessary.
9.
Do not forward chain
letters, just delete as soon as your
receive them because they are usually hoaxes. Do
not forward email containing libelous, defamatory, offensive, racist or obscene
remarks – it can really land you into big
time trouble.
10. Use a descriptive and
relevant subject line because the subject
line comes in handy when searching for a particular mail among many. Emails without a subject line are usually
directed to spam
11. Confidential information, documents or communication should not be send though the email because email can be forwarded, email is not personal
– it is public. Keep all private and confidential affairs out of it.
12. Don’t respond or
even try to unsubscribe to spam. Just delete immediately so that the spammer might
think that your email address is nonexistent.
Free Odesk Email Etiquette Test Questions and Answers
Question 1
What should you do if you do not want to type your
name at the end of every email you send?
a)
Only sign emails
which you send to business associates
b)
Do not sign at
all as people know who the email is from, courtesy your return email address
c)
Include the
‘from’ information in the subject line so you can save the time of ‘signing’
the email
d) Create
a signature that will get automatically attached to every email you send
Question 2
What does ‘flaming’ or ‘to flame’ mean in the online
world?
a)
Flaming means delivering a strongly held opinion
without holding back any emotion, often offending the person who is ‘flamed’.
b)
To grow angry and
increasingly upset by a message you have received.
c)
To grow red in
the face, embarrassed by certain online content.
d)
To cause a
shutdown or your computer and several others on the same network, even if by
accident.
Question 3
What is the best way to treat ‘spam’ or unsolicited
e-mails?
a)
Do not reply to
them.
b)
Delete them.
c)
Transfer them to
your spam folder.
d)
Ignore them (if
you notice them, as they are usually transferred to your spam folder
automatically).
e) All
of the above
Question 4
Which of the following is a good statement about time
delays between e-mail exchanges?
a)
Try and reply
within a 24-48 hour window, but allow at least the same amount of time before
sending a follow-on e-mail, if not longer.
b) Always
reply within 24 hours, and expect the same from someone else.
c)
Wait 36 hours
before replying to any e-mail, but send a follow-on e-mail within 24 hours if
you don’t hear anything.
d)
Always allow a
month for a reply, and return your own received e-mails within three weeks.
Question 5
On a social networking site, which of the following is
important to consider — in a personal way - when uploading photographs?
a)
How many images
you can upload as fast as possible.
b) Consider the feelings and reputation of the
person whose image you are uploading, especially if the image is compromising
in some way.
c) Whether it is
clear that you are the one uploading the images or not.
d) None of the above
Question 6
Why should you not type in all caps when writing an
email?
a)
Because it can be
difficult to read.
b)
Because it takes
up more room and makes the email longer.
c)
Because it is considered ‘yelling’.
d)
Because it is
tough on your keyboard.
e)
a and c
Question 7
Which of the following is the best description of an
‘internet troll’?
a)
Someone who goes
trolling on the Internet, moving from place to place without settling anywhere
in a chat room or on a board.
b)
A funny emoticon
made to look like a troll.
c)
Another name for
a spammer.
d)
Someone who participates in a message board or
chat with the intention to disrupt it in some way.
Question 8
Why is it always good to use proper grammar and
correct spelling in Internet postings like message boards?
a)
People who are
non-native English speakers will understand your writing easily.
b) Good
grammar and spelling keep ambiguity to a minimum, thereby communicating the message
more clearly.
c)
You do not want
to be embarrassed.
d)
It is good
manners, and you can be proud of yourself.
e)
You are always
morally judged by how many typos you make.
Question 9
Which of the following best reflects a so-called
‘Golden Rule’ of netiquette?
a)
Spam your
friends.
b) Remember
the human (remember that a real person is receiving the message).
c)
Sometimes act
friendly in chat and emails.
d)
Only flame your
friends by accident.
e)
All of the above
Question 10
What is the most important aspect of writing content
for a blog, either as a main posting or as a comment on someone else’s blog?
a) Always
make your posts accurate and truthful (as well as entertaining) especially if they reflect on your reputation
as someone with an online presence
b)
Make it long and
detailed, and occasionally bend the truth a little for the sake of impact, even
if you are discovered
c)
Make the blog
colorful, or make your posting in bold, italic or in capitals, for emphasis
d)
All of the above
Question 11
What does ‘spamming’ mean, and is it good or bad
netiquette?
a)
Sending online
presents or ‘spam’ to your co-workers and friends (good netiquette).
b) Sending
unsolicited e-mails or communications to people online (bad netiquette).
c)
Both a and b,
depending on the context.
d)
Same as ‘flaming’
(good netiquette).
e)
Same as ‘e-mail
jousting’ (bad netiquette).
Question 12
What is the purpose of icon-emotions or so-called
‘emoticons’ in email communication?
a)
They contain
important information such as credit card number.
b)
They indicate
that the email is urgent.
c) They
are meant for fun and entertainment value.
d)
They act as a
signature which is added at the end of each sent email.
Question 13
When writing an email, it is generally a good idea for
your paragraphs to be _____.
a)
Long
b) Short
c)
in a huge font
making them easier to read
d)
always indented
e)
None of the above
Question 14
What are vCards and why are they sometimes distracting
or difficult for the recipient?
a)
vCards are online
invitation cards, but the recipient often does not want to attend the event.
b)
vCards are e-mail
that copy in other members of your contacts list automatically, which is often
not desirable.
c) vCards
are electronic business cards, but they often take the form of an e-mail
attachment, therefore making every e-mail look like it has an attachment.
d)
vCards are online
stationery cards used for a variety of events, and therefore business and
recreational events can get confused.
e)
None of the above
Question 15
Which of the following is the best response to sending
a message that you didn’t intend to send, or sent to the wrong recipient?
a)
Make a request
for the e-mail to be recalled or sent back to you.
b)
Race over to the
recipient’s computer, especially if he or she lives or works locally, and
delete the message manually.
c) Send
a follow-up message explaining that the previous message was a mistake, with brief
apology and explaining that the message can be ignored.
d)
Jump up and down
in frustration and tear your hair.
e)
All of the above
Question 16
What is a very useful last thing to do before sending
out any e-mail?
a) Read
the e-mail through for spelling and grammatical errors, to simplify the message
if possible, and to check the recipient's e-mail address.
b)
Nothing, the
quicker you send it, the quicker they will receive it.
c)
Copy the e-mail
at least twice into a word document, as a double precaution.
d)
Check the time,
so you can remember when you sent it, in case they call.
e)
All of the above
Question 17
Why is it sometimes important not to leave out the
message thread, i.e. the previous messages in the e-mail chain?
a)
To be polite.
People expect to always see the thread.
b) To
increase comprehension of the latest message, and show the history of messages
that led up to this point in the exchange.
c)
Because it looks
like an oversight. The thread should always be there.
d)
None of the
above.
Question 18
Which of the following could be considered as not
being ‘virtual events,’ so you may wish to respond using a more direct reply or
regular mail?
a. Weddings, funerals, engagements, birthdays.
b. After hours get-togethers.
c. Casual meetings related to school or work.
d. A local
prize draw.
e. A coffee morning at a nearby school.
Question 19
Which of the following are important differences
between face-to-face meetings and online information?
a)
You are virtually
invisible online, so you can get away with a lot more.
b) Your
face cannot be seen, so it is harder to convey your thoughts and easier to be
misunderstood online.
c)
Written
communication should always be more polished and formal than real life spoken
communication.
d)
While cursing is
okay in real life, it is strictly prohibited online.
Question 20
Which of the following is the best technique for
sending a large e-mail attachment?
a)
Just attach it
and send it.
b)
Email the other
party directly first and make sure their connection can handle a large
download.
c) Try
and break it up into several smaller downloads, or 'zip' the file if possible.
d)
Send part of it,
and wait to see if they request the remaining part.
e)
b and c
Question 21
What is the correct way to address someone online, if
you are unsure of how he or she would like to be addressed?
a)
Use their first
name, it is always the friendliest option.
b) Use
their last name, such as Mr. Jones or Ms. Jones.
c)
Use their full
name, with their first name in parentheses afterwards.
d)
Use Dear X to
demonstrate your uncertainty, and they will probably correct you.
Question 22
How often is it sensible to use ‘reply all’ when
replying to an e-mail ?
a)
As often as
possible, the more people know the information the better.
b)
Always, as
e-mails should have at least two recipients at all times.
c) Only
if the information is really relevant to everyone on the list, otherwise keep
‘reply all’ to a minimum.
d)
You should ‘reply
all’ about twice as often as you simply ‘reply’.
e)
None of the above
Question 23
What do the abbreviations ‘FWIW’ and ‘FYI’ stand for?
a) For
What It’s Worth, For Your Information
b)
For Why It’s War,
For Your Info
c)
For Whom It
Worries, Forget Your Instructor
d)
Future Wear
Inside Walls, Fool Your Insides
e)
For Whom It
Worries, Fax Your Information
Question 24
What does the phrase 'lurk before you leap' commonly
mean on Internet sites?
a)
That you should
set up a virtual online presence and scare people when they log-in.
b) That
you should familiarize yourself with a website's contents — its purpose, its
FAQ, its community — before making a contribution.
c)
a and b
d)
That you should
contribute quickly before anyone discovers that you are an unwelcome presence,
or only tenously connected to the site and its online community.
Question 25
Which of the following are good tips for creating an
impressive webpage?
a)
Make the content
informative and entertaining, but easy to read
b)
Imitate other
appealing sites in terms of their visual and textual content, but do not
plagiarize.
c)
Test all the
links to make sure they work and connect to their intended new page.
d)
Edit, edit, edit
to ensure there are no mistakes in the content, as factual, grammar,
typographical and spelling errors look unprofessional.
e) All
of the above
Question 26
When sending an e-mail, why is it a good idea to try
and use the cc: field sparingly?
a)
The cc: can be
confusing since the recipients might not know who is supposed to act on the
message.
b) Unless
the recipient in the cc: field knows why they are receiving a copy of the
message, he or she may not act on the message, but assume it is really only for
the main recipient.
c)
It can sometimes
devalue the main message depending on the context, as it could be seen to depersonalize
the main message.
d)
All of the above
Question 27
What does ‘scrolling the chat screen’ in an Internet
chat room mean, and is it good or bad netiquette?
a)
Looking further
down the screen (good netiquette).
b)
Scrolling down to
follow the conversation as it develops (bad netiquette).
c) Posting
multiple, often single letter postings so the chat screen scrolls very fast for
all users (bad netiquette).
d)
Flicking between
multiple chat screen on multiple sites (neither good nor bad netiquette).
e)
None of the
above.
Question 28
Why is it important to be careful with formatting
when sending an e-mail message?
a)
It’s not – you
can format in any style you like, as the recipient will find a way to
understand the message.
b)
Because the recipient may not be able to read
certain fonts or formats on his or her computer.
c)
It is polite, and
looks neater, especially if you use pretty colors.
d)
Sometimes
computers have been known to blow up when used with the wrong fonts.
e)
None of the above
Question 29
A common online symbol, what is the correct ‘emoticon’
for a regular ‘smiley face’ from the list below?
a)
;-)
b) :-)
c)
:))
d)
(-- :
e)
(-:
Question 30
What does ‘HTH’ mean in an email or on a message
board?
a)
Happy today happy
b) Hope
this helps
c)
Help the human
d)
Happy to help
e)
b and d
Question 31
What is the better solution than using bold or italic
to emphasize meaning when e-mailing or posting online?
a)
Use capitals
b)
Use color
c) Use
carefully chosen words and phrases, so that the meaning is clear and not
ambiguous and unlikely to cause misunderstandings.
d)
Draw a picture
and insert it into around the text.
e)
None of the above
Question 32
How would you abbreviate ‘Be Seeing You’ in email
jargon?
a)
BSU
b) BCNU
c)
BCINU
d)
BCINYU
e)
BSNU
Question 33
What does it mean to 'respect somebody else's
bandwidth'?
a)
To measure the
width of the desktop PC in comparison to a laptop of the same brand.
b)
To open doors for
them to fit through, a reference specifically to the real rather than the
virtual world.
c)
To be conscious
of how much storage space you are controlling in any given communication, since
everyone only has limited space.
d)
To allow them two
communications for every single communication of your own.
e)
None of the above
Question 34
What does it mean when you type an e-mail in all
capitals?
a)
The e-mail is
important
b)
The e-mail is an
emergency
c)
The e-mail is
classified information
d) The
effect is that you are shouting
e)
b and c
Question 35
What is a business 'welcome page' and how can it be
useful?
a)
It's not: welcome
pages are always distracting and take too long to load.
b) It
can give an impression of professionalism, as well as introduce the company
brand, logo and overall interests.
c)
It's the same as
the home page.
d)
It's the same as
the goodbye page.
e)
None of the above
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