How to Pass Elance Call Center Skills Test - Free Questions and Answers

Once again I am happy to bring to you information about Elance Call Center Skill Test Questions and answers. I am sure you are working hard to make your profiles look impressive to your prospective clients. As for me, I am really working hard to ensure that your profiles are fabulous. You can get in touch with me any time you need help and I will be willing to help.

About Elance Call Center Skill Test

This test is somehow similar to Odesk call center skill test, it takes 40 minutes to complete 40 multiple choice questions. The only difference is that to retake the same test with Elance it take 14 days waiting period whereas for Odesk it takes 30 days waiting period.

The syllabus for Elance call Center Skill Test is exactly the same as Odesk Call Center Skill Test which you can click to view because I want to avoid repetition in this post

In the spirit of avoiding repetion, Click on the following links for previous posts, which includes some questions which are same as those in Elance Call Center Skill Test for your complete revision before you sit for the test: -

1. Odesk Call Center Skill Test 
2. Odesk English Spelling Test
3. Elance English Spelling Test
4. Odesk Telephone Etiquette Test
5. Odesk E-mail Etiquette Test
6. Elance E-mail Etiquette Test

Elance Call Center Skill Test Questions and Answers

Question 1: To be effective, a sales presentation should have:
a. a good tone
b. a crisp pace
c. interactivity
d. smooth transitions

Question 2: A solid cute is painted green on two adjacent sides and black on the side opposite to the green side and yellow on the remaining sides. the cube is then cut into 64 small cubes of equal size. how many cubes have three sides painted?
a. 2
b. 4
c. 6
d. 8

Question 3: What does the term ' upselling' mean in an outbound scenario?
a. Trying to sell add-on products post the sale of a primary product
b. Increasing the sale of a primary product
c. An upward trend in sales
d. There is no such term

Question 4: Which of the following does the c all cycle time include?
a. closing the call and call logging.
b. Break times, lunch and when the office is closed
d. Diagnosing the problem, and providing a solution to the problem.
d. a and c
e. a and b

Question 5:  Consider the following statements:
P, Q, R are intelligent
P, S, T are hardworking
S, R, T are honest
P, Q, T are ambitions

Who among them is neither hardworking nor ambitious

a. P
b. Q
c. R
d. T

Question 6: What does 'receiving a busying signal' from a prospective client mean?
a. Resetting all computer due to an incredibly large order coming through.
b. A formal agreement by the client to buy the product. This agreement can be through phone, email or fax.
d. A request by the client to the Company to contact him about a particular product or service.
d. A comment from the client that indicates that he is considering, to whatever extent, buying your product.

Question 7: Choose the correct option for the underlines words.
Tom had a passion for toy: robots, airplanes, toy cars and guns.
a. toys. Robots
b. toys-robots
c. toys: robots
d. toys: robot,

Question 8: Which protocol (communication standard) does the World Wide Web use?
a. WWWW
b. FTP
c. IPX
d. HTTP

Question 9: Which of the following is true regarding deleted files in Windows?
a. Once the files have been deleted, there is not way available for recovering then.
b. The last 100 files that have been deleted can be recovered.
c. The deleted files are sent to a Recycle Bin
d. The deleted files can be recovered as long as the computer has not been switched off

Question 10: While commencing a sale campaign, you have been asked to talk only about the USP of the product you are promoting through tele-calling. What will you tell the prospective clients?
a. how the competition is gearing up to counter the huge popularity of the product
b. the most valuable unique advantage of the product
c. all the best feature of the product
d. The shooting sale of the product

Question 11: If the 10th of January of a Leap year falls on Saturday, the 11th of march of the same year will on a :
a. Monday
b. Wednesday
c. Thursday
d. Saturday

Send in your comments about the answers. Thanks.