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Monday, July 30, 2012

How To Pass Odesk English Vocabulary (US Version) Test with Top 10 Percent (Top 10%) 2012


For whatever job or project  you are searching for in Odesk, you need to beatify and adorn you profiles with skills like Odesk Vocabulary US version to show how skillful you are to prospective clients. To do well, you need to read as per the syllabus set by Odesk

Odesk English Vocabulary US Version Test Syllabus
  •  homophones
  • commonly confused words
  • antonyms
  • synonyms
  • definitions
  • inferred meaning
This test is for professional and advanced students who are native speakers of English, non-native speakers may find the test too challenging and may prefer to take the U.S. English Basic Skills Test for Non-native speakers.

The test comprises of 40 questions which you are required to finish in 40 minutes.

Question 1
Choose the definition that best reflects the meaning of the word in CAPITAL LETTERS as is used in the sentence below.
We full expect Elizabeth to FOIST her work on us and disappear the weekend as usual.
A.    Force upon; Palm off
B.     Take away; take off one’s hands
C.     Keep for oneself

Question 2
This experiment was designed to __________ certain behaviors from the test subjects.
A.    Illicit
B.     Elicit

Question 3
Choose the word that best corresponds with the definition given below.
n. the act or fact of lessening; reduction
a. diminution
b. protraction
c. dissuage
d. dissolution

Question 4
Choose the word that best corresponds with the definition given below.
adj. Similar to something else in certain respects, as in form, function, or meaning
a. Abject
b. Agrarian
c. analogous
d. amalgam

Question 5
Choose the word or phrase that is most nearly an antonym of the word below.
REFUTE
A.    expose
B.     Support
C.     Garbage
D.    safe place

Question 6
Choose the word that best corresponds with the definition given below.
adj. Tending to create ill will or give offense
a. Labyrinthine
b. Invidious
c. Titillating
d. Envious

Question 7
Choose the word that best corresponds with the definition given below.
adj. Easily provoked to anger; irritable
a. Sapid
b. Irascible
c. Jocund
d. Incorrigible

Question 8
Complete the following sentence by choosing the correct word from the options below.
Though he didn’t win the advertising account, Sal make a _______________ presentation that he can be proud of
A.    Credulous
B.     Creditable
C.     Credible

Question 9
Choose the word that best corresponds with the definition given below.
n. A position that entails little work but provides a salary
a. Quiescence
b. Theocracy
c. Swindle
d. sinecure

Question 10
choose the definition that best reflects the meaning of the word in CAPITAL LETTERS as it is used in the sentence below.
Her MELLIFLUOUS voice is perfectly suited to lullabies and never fails to put us all to sleep.
a.       Smoothly flowing; sweet-sounding
b.      dull; tiresome
c.       cacophonous

Question 11
Choose the definition that best reflects the meaning of the work in CAPITAL LETTERS as is used In the sentence below.
The diplomats, who have been accused of DUPLICITY by their respective countries, have been removed from their posts.
a.       Bad taste
b.     deceitfulness; double-dealing
c.       Embezzlement

Question 12
Choose the definition that best reflects the meaning of the word in CAPITAL LETTERS as it is used in the sentence below.
Running around barefoot in the snow will only EXACERBATE your flu symptoms.
a.       Eliminate
b.      Aggravate; worsen
c.       Exhaust; drain of strength

Question 13

Complete the following sentence by choosing the correct set of words from the options below.
She hastened to_________ me that she intends to pay the bill, and that she will_________ that the check is mailed today
a.       Assure/ensure
b.      Ensure/insure
c.       Insure/assure
d.      Ensure/assure

Question 14
Choose the word that best corresponds with the definition given below.
adj. Sluggish: apathetic: dull
a. Turbid
b. Torpid
c. Turgid
d. Tepid

Question 15
Complete the following sentence by choosing the correct word from the options below.
She launched her new line of handbags________ a fanfare of publicity.
a. between
b. amid
c. among

Question 16
Complete the following sentence by choosing the correct word from the options below.
I screamed as the monstrous presence snaked toward me on the dark and_________ path.
a.       tortious
b.      tortuous
c.       torturous

Question 17

Choose the word that best corresponds with the definition given below.
adj. Narrow-minded; limited in scope
a. Hermetic
b. Foreseeable
c. Sporadic
d. sectarian

Question 18
Complete the following sentence by choosing the correct word from the options below.
The only________________ difference between the twins is the shape of their noses.
a.       distinctive
b.      distinguished
c.       distinguishable

Question 19
Choose the word or phrase that is most nearly an antonym of the word below. adverse
ITINERANT (travelling from place to place)
a. Permanent
b. Flexible
c. Transient
d. Dissatisfied

Question 20
Choose the definition that best reflects the meaning of the work in CAPITAL LETTERS as it is used in the sentence below
The community theater troupe faces one problem after another, so it was no surprise that their season ended in a DEBACLE.
a.       Conundrum
b.      Spectacle; display
c.       Complete failure; breaking up

Question 21
Complete the following sentence by choosing the correct set of words from the options below.
If you insist on eating more cotton candy _____________ a kid at a carnival, _______________ don’t came crying to me when you’ve gained a few pounds!
a.       Then/than
b.      than/then
c.       Then/then
d.      Than/than

Question 22
Choose the definition that best reflects the meaning of the work in CAPITAL LETTERS as it is used in the sentence below.
These artists really IMBUE their work with a spirit of profound freedom
a.       Spoil
b.      detract from; debase
c.       Fill or permeate with a particular feeling or quality

Question 23
The recent shenanigans in the town square went against all PRECEPTS of decency.
a. Rules for action or behavior
b. Vague ideas; abstractions
c. Significance

Question 24
Choose the word or phrase that is most nearly an antonym of the word below.
MITIGATE   
a. Abate   
b. Conceal     
c. Intensify
d. Allow 

Question 25
Choose the word or phrase that is most nearly an antonym of the word below
RILE
a.       Placate
b.       Annoy
c.        waste
d.      Construct

Question 26
The plots of all her novels just seem to MEANDER along, to the point where I can't follow the storyline or figure out who's who.
a. purposely confuse
b. Take a winding or indirect course
c. Charm and delight

Question 27
Choose the word or phrase that is most nearly a synonym for the word in CAPITAL LETTERS in the following sentence.
His son's group of friends had a DELETERIOUS  (harmful to living things, hurtful, injurious)effect on his schoolwork.
a. Influential
b. Positive
c. Hysterical
d. harmful

Question 28
Complete the following sentence by choosing the correct homophone from the options below.
That grueling competition really tested the____________ of the gymnastics team.
a.       meddle
b.      metal
c.       medal
d.      mettle

Question 29
Choose the definition that best reflects the meaning of the word in CAPITAL LETTERS as it is used in the sentence below.
The journalist denied that he had any PRURIENT   interest in the politician's private life, but his titillating articles seemed to indicate otherwise.
a.                   Mercenary; venal
b.                  Overly curious about the sexual behavior of others
c.                   Characterized by profound insight

Question 30
Complete the following sentence by choosing the correct set of words from the options below.
The workers were allowed to___________ down once they'd________ the brick, but the foreman himself has not yet_________
down.
a. lay/lain/laid
b. lie/laid/lain
c. lie/lain/lain
d. lay/laid/laid

Question 31
Choose the word or phrase that is most nearly an antonym of the word below. deleterious
INORDINATE
a.Reasonable
b. On a waiting list
c. Unprepared
d. Immense

Question 32
Choose the word that best corresponds with the definition given below.
v. To impose with authority; urge strongly
a. Enjoin   
b. Prevalent
c. Dissonance
d. Relegate

Question 33
Choose the word or phrase that is most nearly an antonym of the word below.
AVARICE
a- State of good health
b. Materialism
c. Loneliness
d. generosity

Question 34
Choose the word that best corresponds with the definition given below.
Adj. understood by or intended for only a select few or a particular group
a.                   Esoteric
b.                  Eccentric
c.                   Narcissistic
d.                  Languid

Question 35
Choose the definition that best reflects the meaning of the word in CAPITAL LETTER as it is used in the sentence below.
The publicist was surprised by the inundation of fan letter for her top client

a.       Deluge
b.      dearth
c.       Hindrance

Question 36
Choose the word that best corresponds with the definition given below.
v. To issue a vehement verbal attack; to denounce explosively
a. Vituperative
b. Litigant
c. Fulminate
d. Exhume

Question 37
Complete the following sentence by choosing the correct homophone from the options below.
Sally was greatly __________ when I said I didn’t like redheads.
a.       Piqued
b.      Peeked
c.       Peeked
d.      Peaked

Question 38
Choose the word or phrase that is most nearly a synonym for the word in CAPITAL LETTERS in the following sentence.
Alec has always been CONTEMPTUOUS of his fellow writers.
a. disdainful
b. Inspired by
c. Disliked by
d. Respectful

Question 39
Choose the word that best corresponds with the definition given below.
Capacity for producing a desired result; effectiveness
a- Contumacy
b. Defenestration
c. Conversion
d. Efficacy

Question 40
Choose the definition that best reflects the meaning of the word in CAPITAL LETTERS as it is used in the sentence below.
Poverty is RIFE in the rural areas of our county, where one in three families receives some state assistance. RIFE
a. prevalent
b. Unavoidable
c. Saddening

Saturday, July 28, 2012

How to Take and Post Chitika Ads Code to To Your Blog or Website

Chitika is a very large Internet advertising company. It offers income to bloggers and webmasters by placing ads from their advertisers. Chitika is a Pay Per Click (PPC)or Cost Per Click (CPC) system.This means that the publisher will earn a commission every time a visitor clicks on Chitika Ad.

What to do after you Chitika Publisher Applications form has been approved

  1. Sign up for Chitika Publisher's Program by clicking this article: - How to Sign Up for Chitika Publisher Program 
  2. Log in into Chitika publisher account using the username and password that you specified when you registered to as Chitika Publisher.. The site is Chitika Publishers
  3. Click Ad Setup
  4. Click Types of Ads to allow you choose the type of Ad you would want to have: The ads types are:-
    • Text Ads - By taking the intent targeting of search engine results and placing it onto your site, Chitika's ads are seen by people based on their search which greatly increased the chance that users will click on the ads  as the content is directly related to their search  query. The ad units come in 25 different sizes ensuring that you will find the right ad  for your blog. Click Get started. A code related to Test Ads will be generated. To get the code click Get Code.
    • List Unit - This is a powerful extension of Chitika's Text Ads which automatically adjust its height, ensuring that there is no ugly which space. You need to specify the width and the number ( anywhere from 3-9 ads per unit) of ads you would like within the unit ( the height will adjust accordingly). Click Get Started. A code related to List Unit Ads will be generated. To get the code, click Get Code
    • Mobile Ads - You can use Mobile Ads to monetize all of your mobile traffic. The ad will "hover" at the bottom of your site visitor's mobile upon visiting your site. These ads will only show to your mobile visitors. Click Get Started. A code related to Mobile Ads will be generated. To get the code, click Get Code.
    • Map Ads - This is like the regular Text Ads with the addition of a map. Users will be shown local ads ( relevant to their IP location) related to their search query alongside a map showing the locations of the advertisers. This effectively ensures local ads are seen by the right user, in the right place, at the right time.Click Get Started. A code related to Map Ads will be generated. To get the code, click Get Code.
  5.  If you Ad setup, and then click Code Creator, the code which will be generated will the Chitika Default Ad, which is a Text Ad.
  6. Once you Click Get Code, for the Ads that you desire, in the "select Units Options', you can set the setting for the size and color according to your desired taste
  7. Copy the code 
  8. Log in to your blog as the administrator
    • Click on Design
    • Click Template
    • Before you edit your template you have to save a copy of it just to be on the safe side
    • Click Backup/Restore
    • Click download full template
    • Click save. After saving your template, you are now set to edit you template without any worry at all
    • Click Edit HTML
    • Click Expand Widget Template
  9. Using Find Tool, search for  <p><data:post.body/></p> or <data:post.body/>
  10. Paste the Chitika code there
  11. Click save Template
  12. Click View blog to see how you blog now looks like.
Now you are done. Ensure that you regularly write good content to attract a lot of traffic. The more traffic you get, the more money you will make.

Friday, July 27, 2012

How to Sign up for Chitika Publishers Program

If your blog or website have quality content and good search traffic, then monetize it by using Chitika ads. Chitika is an online advertising network that allows publishers to earn revenue by displaying ads on your website, blog, app or mobile set, with content from Chitika's network of advertisers.

You can use Chitika ads with Google AdSense  in the same website, or blog because Chitika Ads are non-contextual and do not look like AdSense units.Chitika ads are non-intrusive.

Chitika pays every month on the previous month's earning and payments are sent after your account earn at least $10 (USD) for Paypal payouts or $50(USD) for checks.

Steps of Getting Started with Chitika

  1. Open Chitika site, which is Chitika Publishers Website
  2. Click Get Started
  3. Fill in the Publisher Program Application Form that appears on the screen.
    • First name
    • Last Name(or Company Name)
    • Username
    • Password
    • Website
    • Email
    • Captcha:  Type in the captcha that will will shown. this is used to keep off robots applications. If you cannot  see the captcha properly click to generate another captcha.
  4. Tick the check box  'I would like to receive periodic new updates from Chitika', though this is optional
  5. Tick the check box  'I accept Chitika's Terms & Conditions.
  6. Click  Submit Application tab. If your application form have some errors, you will notified and then after correcting, you can submit it again
  7. Once you click Submit Application, you will receive a "Confirm Your Application"mail through the email address you specified.
  8. Open the mail. In order to verify that you sent the application, verify your email address by clicking on the link that will be shown below.  This process helps Chitika  to ensure that other people are not submitting applications on your behalf without your authorization.This should take you directly to a page to complete your application.  If it does not, copy and paste the full URL into your web browser's address box and hit the "Enter" key on your keyboard. Once you confirm your email, Chitika team will manually review your application to ensure the highest quality service for both you and their advertisers.
  9. Fill in the following information in the Verify Application form that appears on the screen.
    • Street 1
    • Street 2
    • City
    • State
    • Postal address information
    • Country
  10.  Click Verify Application Tab once you are through. The information is used to expedite the approval process. It is also used by Chitika when they are sending your payment checks.
  11. Once you click Verify Application, your application will be submitted to Chitika for review and a confirmation link will be emailed to you. If you don't receive the confirmation within 1 hour, you can contact Customer Support. To ensure delivery, you should add "support@chitika.com" to your address book
  12. In my case, within one day, Chitika had already approved my application. Your application may take up to 7 business day (Monday - Friday) to be reviewed.
  13. Chitika also gives you a chance to tell your friends through email, twitter or Facebook about their referral program, which enables you to earn 10% of your friend's revenue for 15 months as long as they remain in the program.
  14. You can now log in to your Chitika account by using the username and the password that you specified.The site is Chitika Publishers
  15. Remember that you will not be able to see the Chitika ads in you blog or website until you put your Chitika code in your blog.

How to Pass Odesk Office Skills Test 2012


To see the questions and answers of Odesk Office Skills Test, click Odesk Office Skills Tests Questions and answers .pdf

For whatever position you are seeking for in Odesk, you definitely need to take this test because it shows that you are good in management of your work. If you are seeking for a Virtual Assistant job, Data Entry job or Writer job, then this test is a must.

Revise on the syllabus of Odesk Office Skills Test which is:- Office procedures, basic computer skills, basic office skills, office terminology and interpersonal office skills. The purpose of this test is to assess one’s ability to perform essential clerical tasks quickly and accurately. The tasks are filing, checking and following directions

It takes 40 minutes to complete the 40 questions. At least make sure that you don’t spend more than 2 minutes on one question. To ensure this it  important to revise before you start the test.
In order to succeed at almost anything in life, you need to have managerial skills no matter what area or career you are in life. Having managerial skills is important to every human being regardless of your other specialized skills.

Though having a positive attitude is a very important virtue in achieving success, you need skills that help you know how to deal with others and this is what Odesk Office Skills Test is all about. Odesk Office skills can also be applied outside the office environment because it teaches us about being disciplined, kind, refined, wise and gentle.

  • One should be able to speak clearly, persuasively, confidently and courageously to depict a good understanding of what you are handling to the others. This could mean a lot in any environment
  • Another important skill is being able to write good grammatically correct, error-free English.
  • Self managing of your time and resources is a very attractive knack in any area of life. Being able to think and make the right decisions at the right time is paramount, which in essence may work together with good accounting skills to help one analyze issues properly.
  • Being able to work in a team and to respect other people who may be different is important
Do not forget to make snapshots of your answers as you do the test using paintbrush as it will later help you know the mistakes you made just in-case you need to retake the test on a later date. Remember that retaking Odesk Office Skills Tests attracts a 30 days waiting period.

Wishing you the best as you sit for the Odesk Office Skills Test
To see the questions and answers of Odesk Office Skill Test, click Odesk Office Skills Tests Questions and answers .pdf  



Question one
When you are introducing a woman and are unsure of her marital status, which title should you use?
a.       Ms
b.      Miss
c.       Mrs.
d.      Madam
e.       None of the above

Question two
According to standard filing conventions, in which order will the following three documents be filed.
Dr. Jones’s Office, Doctor at sea, Doctor come quickly
a.       Dr. Jones’s Office, Doctor at sea, Doctor come quickly
b.      Doctor at sea, Doctor come quickly, Dr. Jones’s Office
c.       Doctor come quickly, Dr. Jones’s Office, Doctor at sea
d.      Dr. Jones’s Office, Doctor come quickly, Doctor at sea

Question three
In my office or business, what does the “opportunity success rate’ refer to?
a.       The success of a business in dollar value minus he dollar value of previous attempts to make it a success
b.      The number of won opportunities as a percentage of the number of almost won opportunities
c.       The number of lost opportunities as a percentage of the number of almost won opportunities
d.      The opportunity costs divided by the so-called sunk costs

Question four
What is a ‘mouse potato’ (a comic phrase in an office environment)?
a.       The equivalent of a couch potato, but in terms of using a computer – i.e. someone who spends all their time at a computer.
b.      A virus or other harmful computer bug. Such as a ‘Trojan horse’
c.       An office ornament that workers place on their desks to keep them motivated during office hours
d.      b and c

Question five
When a client visits the office and arrives early, what does office etiquette required you to do to handle the situation?
a.       If you are free, allow the meeting to start early
b.      Take their coat, offer them something to drink, and tell them you won’t be a moment
c.       Try and meet them as soon as possible
d.      All of the above

Question six
What does the CTRL+V shortcut accomplish in Word 2007?
a.       It makes the selected text appear in bold
b.      It pastes the text that has already been copied
c.       It converts the selected text into the next larger size of the same font.
d.      It applies italic formatting to the selected text
e.       All of the above

Question seven
Which of the following are not recommended when trying to improve working with others in an office environment?
a.       Talking when others are talking and listening only occasionally
b.      Being as consciously helpful as possible, and offering practical solutions
c.       Changing the printer ink or cartridge when it runs out
d.      None of the above

 Question eight
What is the best practice for ensuring that sensitive material to be destroyed does not leak out of the company building?
a.       Always encrypt on computer disk, and shred any hard copies
b.      Shred hard copies, save onto the file
c.       Burn hard copies, save only once to the file
d.      E-mail documents at colleagues, and then close the s-mail browser

Question nine
Which of the following are the most important components of good interpersonal office skills?
a.       Effectively translating and conveying information
b.      Being able to accurately interpret other people’s emotions
c.       Calmly arriving at resolutions to conflict
d.      Avoiding gossip and being polite
e.       All of the above

Question ten
Which of the following are commonly used computer web browsers?
a.       Mozilla, Guardian, Website, The times of London, MSN
b.      Expedia, Opodo, Student Universe, Godzilla
c.       Chrome, Explorer, Firefox
d.      Google, MSN, Yahoo, Ask

Question eleven
What is the benefit of e-mailing documents rather than always providing hard copies to individuals?
a.       There is no benefit except that people can delete them more easily.
b.      The documents can potentially be edited online and re-circulated.
c.       The documents can be electronically forwarded, which saves stationery that may otherwise be used.
d.      B and c

Question twelve
Traditionally, approximately how many pages should a business CV or resume have?
a.       1-3 preferably 2
b.       1-5 but usually -3
c.       Just 1
d.       Exactly 2 and a half, and never more or less
e.       All of the above

Question thirteen
What are the dimensions of an A4 size sheet of paper?
a.       216 mm X 279 mm
b.      220 mm X 310 mm
c.       215 mm X 295 mm
d.      210 mm X 297 mm

Question fourteen
What does ‘Class A office space’ commonly refer to?
a.       Office space on former sites of class A drug offenses.
b.      The lowest quality office buildings in a given area.
c.       The highest quality office space available in a given area.
d.      The highest quality office space for the least price.

Question fifteen
What does Administrator generally handle in an office environment?
a.       Paperwork and account.
b.      Specifically, the hiring of new management and middle management
c.       The efficient day-to-day running of the office with regard to company files, communication, management of jobs such as overseeing hiring and firing and human resources etc.
d.      Ensuring that the infrastructure of the building is regularly cheeked and modernized

Question sixteen
What is the normal length of notice period for quitting job in most professional offices?
a.       Either 2 weeks or 1 month
b.      2-3 months
c.       1 week
d.      Up to 3 months or longer
e.       None of the above

Question eighteen
What does the ‘glass ceiling’ refer to in a business context?
a.       The internal ceiling above the boardroom, whether it is on the top floor or not
b.      The roof of the company building frequently constructed from glass to optimize the company’s public status for the surrounding area
c.       The upper level of senior management or company executive positions which is traditionally hard to break through for example for women and/or minorities
d.      The imaginary level above the CEO at which the company profits skyrocket

Question eighteen
What is an office ‘memo circular?
a.       simple message delivered by email or hard copy sent to all office staff updating everyone on new office procedures
b.      circular shaped memo
c.        letter of intro by potential new client
d.       complaint letter to CEO circulated and signed by entire company staff

Question nineteen
What is ‘commodity value,’ an important business term of relevance to most office environments?
a.       The value of all the office hardware, including computers and furniture.
b.      An economics term meaning the intrinsic value under optimal, often free market conditions, of the product the company sells or manufactures.
c.       The value of common decency between employees of a given office
d.      The cost in petty cash of all company expense dinners in a given month.

Question twenty
What information would the petty cash register contain?
a.       Details of expenses on account of the administrative staff
b.      Details of small expenses related to the running of the office
c.       Details of expenses on account of electricity and water bills
d.      Details of expenses worth less than $80

Question twenty one
What common injury can result from too much concentrated typing over too little amount of time
a.       Leg injury
b.      Broken neck
c.       Blue hands
d.       Repetitive strain injury
e.       All of the above

Question twenty two
What is very important to remember to do when entering an office business meeting at any level, especially when clients are there?
a.       Bow slight before your superiors or company executives
b.      Take the coats from clients and drape them over your arm during the meeting
c.       Turn OFF all cell phones, pagers and other electronic devices
d.      Turn ON all cell phones, pagers and other electronic devices
e.        a and c

Question twenty three
Which of the following activities could possibly infect your computer with virus?
a.       Installing pirated Software from a CD
b.      Downloading games and songs from the internet
c.       Booting your computer with a ‘write protected floppy disk’
d.      All of the above

Question twenty four
When replying to an e-mail who you place in the cc: line and who in the bcc: line?
a.       A person you wish to openly inform goes in the cc: line, and the same person in the bcc: line.
b.      A person you wish to openly inform goes in the bcc: line, and the same person in the cc: line
c.       A person you wish to openly infirm goes in the cc: line, and the person you wish to read the e-mail but without the knowledge of either the recipient or the person in the cc: line, goes in the bcc: line.
d.      A person you wish to openly inform goes in the cc: line, and the person you wish to read he e-mail without the knowledge of the recipient, but with the knowledge of the person in the cc : line, goes in the bcc: line.

Question twenty five
Which of the following file formats relate to a graphic file or scanned image file?
a.       JPEG
b.       VBP
c.       HTML
d.       GIF
e.       a and d

Question Twenty six
What is a ‘golden handshake’?
a.       The welcome to the building of a new CEO
b.      The last day in the office before the holidays.
c.       The common usage for a generous employment severance package when an executive loses his or her job through restructuring, redundancy or a scheduled retirement.
d.      The common usage for a series of re-hirings of past employees

Question Twenty seven
You are asked to call up senior executives of your company located in different continents to inform them about the proposed dates for an international sales meeting. What is the best time to call them up?
a.       During the call recipients’ office hours
b.      After your office hours
c.       During your office hours
d.      Between 9.00 A.M. and 5.00 P.M.
e.       Any of the above

Question twenty eight
What are the traditional office hours in the western world, now much more flexible, though still adhered to in most offices?
a.       9 AM – 5 PM
b.      6 AM – 6 PM
c.       8 AM – 7 PM
d.      10 AM – 8 PM
e.       None of the above

Question twenty nine
What does the abbreviation CEO stand for?
a.       Company Executive Office
b.      Communicate Especially On
c.       Corporate Exact Office
d.      Cheat Every One
e.       Chief Executive Officer

Question thirty
What if the best way to handle an angry colleague or client with a complaint?
a.       Listen to their concerns, and calmly but firmly explain what you are able to do, offering other solutions and options.
b.      Show a little anger as a way of evening out the situation
c.       Shout back, and then, later in the day, find a place to sulk, or tine to complain to your own boss.
d.      Listen to their concerns, politely explain what you are able to do, and if they insist, shout back your own concerns complaints.

Question thirty one
What is the person in charge of administering an office commonly called?
a.       Office Assistant
b.      Full-time Manager
c.       Office Manager
d.      CEO
e.       None of the above

Question thirty two
Your computer is not printing and a technician is not available, so you perform the following activities to investigate the problem, which order should you take these up?
1 . See if the printer cartridge is finished
2.  See if the printer is switched on
3. Try to print a test page using the printer self-test
4 .Try to print a test page from windows
5. See if the printer is properly attached to the computer
           
a.       5, 4, 3, 2, 1
b.      3, 2, 1, 4, 5
c.       3, 5, 4, 1, 2
d.      2, 3, 1, 5, 4
e.       3, 1, 5, 2, 4

Question thirty three
You realize that the computer in your office is getting a lot of spam and unwanted e-mails. What should be your first action to stop these emails?
a.       E-mail the Regulatory Authority in charge of stopping spam in order to complain
b.      E-mail the source of the emails asking them to stop them
c.       Call over a computer expert to solve the problem
d.      Look for a Remove From Mailing List link in the email

Question thirty four
What is considered bad manners when greeting business visitor to yr office?
a.       Remaining seated while visitor introduces himself
b.      Not shaking hands but simply saying hello
c.       Shaking hands from the shoulder rather than the elbow
d.      Shaking hand with gloves on or forgetting to smile
e.       All of the above

Question thirty five
Which of the following are proven methods of improving office skills?
a.       Smiling and being appreciative of others, especially the clients
b.      Actively listening to, even humoring people at times
c.       Looking to resolve conflicts and bringing people together
d.      Conveying what is expected in return as an appropriate response, and avoiding ambiguity
e.       All of the above

Question thirty six
What two kind of printers are commonly in use in most offices
a.       Industrial and private
b.      HP and Brother
c.       LaserJet and inkjet
d.      Black and white color
e.       None of the above


Question thirty seven
What is ‘outsourcing’?
a.       Working outside the office, often from home.
b.      Freelancing work to workers outside the office building, often to foreign workers for cheaper labor costs.
c.       A form of half working from home, half at the office.
d.      Leaving work early.


Question thirty eight
What is the appropriate response to discovering the printer is out of ink?
a.       Force the printer to deliver
b.      Walk away and tell a fellow office worker, hoping he or she take responsibility
c.       Leave it to the next person
d.      Replace the ink if the cartridge is available otherwise follow the office procedure for replacing or ordering the cartridges.

Question thirty nine
Which of the following is the correct response when you are dealing with a client, and your boss enters the room?
a.       Smile, stand up and politely introduce the client
b.      Stand up and salute, standing to attention.
c.       Keep sitting down, but look up without smiling.
d.      Keep discussing business until your boss politely interrupts.
e.       A and d

Question forty
What is flexi-time?
a.       core period of the day when employee must be at work
b.      feeling when time slows dons or speeds up at certain time of the day in office environment
c.       flexible use of personal office hours e.g. working an hour earlier one day in order to leave an hour earlier another day
d.      occasional moving hands on the office clock so everyone can go home early now and then, bringing an alarm clock to work that rings at the end of the day and lunchtimes